Kovmii™ is available to assist with reasonable questions before and after an order is placed.
Customers may contact us regarding product measurements, materials, sizing guidance, package contents, care instructions, order information, shipping questions, or return requests.
When writing about an existing order, please include the relevant order details so that the request can be identified accurately.
If your question relates to a particular product, naming the item and describing what you would like clarified will help us review the available information.
Cozy Paws
Customer Support: service@kovmii.com
If a delivered product appears damaged, incomplete, or different from what was ordered, clear photographs of the item and its packaging may be useful when reviewing the issue.
Please avoid sending unnecessary confidential or sensitive information. Only details reasonably related to the store request are needed.
Support messages are reviewed individually. Response times can vary during weekends, public holidays, or periods when inquiry volume is higher than usual.
We aim to keep communication straightforward and focused on the specific product or order question being raised.
Cozy Paws